Privacy Policy

This privacy policy sets out how KEO Films Limited uses and protects any information that you give KEO Films Limited.

KEO Films Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

1.       About us

Our contact and registration details are as follows:

Company Name: KEO Films Limited
Country of Registration: England and Wales
Company Number: 13505776
VAT Number: 386618944
Registered Office: 33-34 Rathbone Place, W1T 1JN, London
Tel: +44 0207 490 3580


2.       What we collect

We may collect the following information:

·         name and job title

·         contact information including email address·

·         demographic information such as postcodes

·         Details about you, if you are applying to and ultimately taking part in a show

·         Details about you, if you have sent us an application for a job or speculative work

3.       How We use Your Information

Purpose; to answer your queries or complaints.
Personal Information Used; your name and contact details submitted.
Lawful Basis; we have a legitimate Interest to answer your query or complaint and improve the services we provide.

Purpose; Direct marketing on a specific programme where you have opted to receive communications from us.
Personal information used; your name and email address you have registered on the site with.
Lawful Basis: Consent. We will always ask you to agree before using this information and you may withdraw your consent at any time

Purpose; Applications for a job or speculative work
Personal information used; All the CV/career information you have sent us
Lawful Basis; We have a legitimate interest to consider you for work and future opportunities.

Purpose; Applications to be on a programme and taking part in a programme

Personal information used; this will include contact details, and any information you choose to disclose to us in your application, including information on your race, ethnicity, your physical and mental health, sexual orientation and information relating to any criminal offences. If you choose to take part in a programme, this may also include  other personal information (such as details of your education, employment and lifestyle.) This information may be necessary for research and to decide if you are suitable for the programme. You do not need to provide this information, but please be aware that if you do not, you may be unable to take part in the programme. If the applicant is a child, this will include the contact details of the parent or guardian.

Lawful Basis; Depending on where we are in the application and production process, this may be based on your consent, the legitimate interests of KEO Films or third parties (such as co-producers, group companies, the commissioner, broadcasters, distributors of the Programme of the programme) to make and exploit the Programme and keep proper records, for the fulfilment of our contractual obligations to you or so that we and the  third parties referred to above can comply with our legal obligations.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below.  We will generally only ask for your consent for direct marketing.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent.


4.       Change of purpose

4.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

4.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

4.3 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


5.       Where we collect your personal information from

We will collect personal information from a number of sources. These include the following:

• Directly from you when you contact us, when meeting face to face, complete electronic and/or paper forms we provide to you, or contact us by phone, email or otherwise communicate with us directly in some other way.


6.       Who we share your personal information with:

Where you apply to be on a programme or participate in a programme:

–   other companies that may be involved in the making of the programme, which will include co-producers,  broadcasters and  distributors; and

–  and of course, if the programme is distributed, then to the extent your personal information is included in a programme, that information will be disclosed publically as part of the programme.

•      Other service providers and advisors: such as companies that support our IT, help us analyse the data we hold,            provide us with legal or financial advice and generally help us deliver our services.

•     The Government or our regulators: where we are required to do so by law or to assist with their investigations.

•     Police and law enforcement: to assist with the investigation and prevention of crime.

In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.

We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information. However, we do not link this information to personally identifiable information.

We also use Google Analytics which sets cookies to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website.  For more information about how we use The cookies and tracking information in an anonymous form, please see our Cookie Policy.  We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.

7.       Transferring your personal information internationally

The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section.

If your personal information is included in a programme, that programme may be made available worldwide.

Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union.  If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.

In limited circumstances the people to whom we may disclose personal information as mentioned in the “Who we share your personal information with” section above may be located outside of the UK and European Union.  In these cases we will impose any legally required protections to the personal information as required by law before it is disclosed.

If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.


8.       Retention, updating and removal of your personal information

8.1       We will not transfer your information to, or store it, outside of the European Economic Area.

8.2      If you are taking part in a programme, to determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data,  whether we can achieve those purposes through other means, and the applicable legal requirements. Usually, the personal data will be used for the duration of a programme life cycle – including distribution of the programme to the broadcaster and distributor.

8.3       If you have applied to work for us we may keep your CV for approximately 12 months and consider you for future work. We will keep candidate information until the end of the recruitment process or for a further 12 months to consider you for other roles that become available. Those engaged by us will have their personal data kept in accordance with our Employee Privacy Policy.

8.4        If you have applied to be on a programme we will keep your application until the end of the casting process.  If you are unsuccessful, your application will be securely destroyed unless we have asked for your permission to keep your details to consider you for the next series. If you are selected to contribute on a programme 8.2 above will apply.

8.5        It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move position or work for a different organisation or change your phone number or email address. you can contact us using the details in the paragraph below called “Contacting us” and, where appropriate, we will update the relevant personal information for you.

8.6       We will notify you and any applicable regulator of a breach of our obligations under data protection laws, where we are legally required to do so.

9.       Security

We are committed to ensuring that your information is secure and have numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal information we collect about you


10.   Your rights in relation to your personal information

10.1 You have the following rights in relation to your personal information:

(i) the right to be informed about how your personal information is being used;
(ii) the right to access the personal information we hold about you;
(iii) the right to request the correction of inaccurate personal information we hold about you;
(iv) the right to request the erasure of your personal data in certain limited circumstances
(v) the right to restrict processing of your personal information where certain requirements are met;
(vi) the right to object to the processing of your personal information;
(vii) the right to request that we transfer elements of your data either to you or another service provider; and
(viii) the right to object to certain automated decision making processes using your personal information.

10.2 You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us.  For example we do not use automated decision making in relation to your personal data.  However some rights have no conditions attached, so your right to object to processing for direct marketing are absolute rights. Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website

10.3 To exercise any of the above rights, or if you have any questions or concerns relating to your rights, please contact us by using the details set out in the “Contacting us” section below

10.4 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our Operations team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.

10.5 If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office.  Please see for more information. We are here to help, and encourage you to contact us to resolve your complaint first.

10.6 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10.7 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10.8 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11.    Direct Marketing           

We will only send you emails on a specific programme where you have opted to receive communications from us. You can  let us know at any time that you do not wish to receive these messages by contacting us using the details set out in the “Contacting us” section below or by clicking on the unsubscribe link in any marketing messages we send to you.

12.     Links to third party sites

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit so that you can understand how they treat your personal data.

13.   Changes to this privacy notice

We reserve the right to alter this privacy policy at any time. Such alterations may be posted on the Website by us and if we have your email address, notified to you by email. Such changes will come into effect three business days after posting/emailing you. It is important that you read any such alterations as and when they are posted on the Website by us and should you object to any alteration, please contact us as described in paragraph 14 to ask us to cancel any communications with us. Where required by law we will seek your consent to changes in the way we use your personal information

14.   Contacting us

If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at KEO Films Limited, 101 St John Street, London, EC1M 4AS or email us at

Last updated October 2021